Refunds & Returns

In Store

Books:
Returns must be accompanied by a valid receipt & will not be accepted after 14 days unless they are faulty or misbound. Cash refunds are not given on returned items. Exchange Vouchers are issued at the discretion of UniShop staff for books in mint condition only. Books containing digital media, software & on-line tutorial passwords will not be accepted if missing or used & have a broken seal.

Course Notes:
No returns are accepted on Course Notes, they are non-returnable. Please refer to your course or department administration if you have the wrong materials or have changed subject.

Goods that are packaged with an eBook or other digital product, or an access code, cannot be returned or exchanged if the ebook/digital product/access code has been opened or accessed unless faulty.

Software, Hardware and other IT Products:
Will not be exchanged, credited or refunded unless the product is tested and proven to be faulty.

Refunds or exchanges cannot be given for lost or stolen gift vouchers.

If a product is returned for any reason other than it being faulty or not as described, the customer is liable for postage.

All other products sold by UniShop are non returnable unless faulty.

  • At Management's discretion, returns will be accepted in mint, resaleable condition, accompanied by a receipt dated within 14 days. Subject withdrawl notice may be presented by staff.
  • Shrinkwrapped textbooks MUST be returned unopened.
  • No cash refunds will be given unless the item is faulty and can not be replaced, or at managers discretion.
  • Course Notes are a firm sale. Course Notes are NOT refundable. Please choose carefully.

Web Orders

UniShop will accept returns of books with a copy of the original Tax Invoice within 14 days of purchase. Returned items must be in mint condition. Please indicate the reason for your return on the reverse of the Tax Invoice and include this with your book return. Please note that it may take 1-2 billing cycles for your bank to post the credit to your statement.

If a product is returned for any reason other than it being faulty or not as described, the customer is liable for postage.