Refunds & Returns

In Store Returns

UniShop will provide an exchange or credit note on Books and Textbooks returnedwithin 14 days of purchase or delivery, when accompanied by a valid receipt.  Item/s must be in saleable condition and shrink wrapped textbook items can only be returned if unopened with shrink wrap intact.

Goods packaged with eBooks, other digital product, an access code and /or on-line tutorial passwords will not be accepted if missing, used or have a broken seal unless item is faulty.

Course Notes purchases are not returnable. Please refer to your course or department administration if you have the wrong materials or have changed subject.

 Refunds or exchanges cannot be given for lost or stolen gift vouchers.

All refunds will be to the same tender type of original purchase. E.g. Cash, credit card, etc.

All other products sold by UniShop are non returnable unless faulty.

Online Orders

UniShop will accept returns of books with a copy of the original Tax Invoice within 14 days of purchase. Returned items must be in mint condition. Please indicate the reason for your return on the reverse of the Tax Invoice and include this with your book return. Please note that it may take 1-2 billing cycles for your bank to post the credit to your statement.

If a product is returned for any reason other than it being faulty or not as described, the customer is liable for postage.

 
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