In today's highly competitive global economy, it is said that most managers are - or soon will be - global managers. Whether they work abroad or in their home country, their work is influenced by global events and people from different cultural backgrounds. Success depends on knowing how to work effectively with people from diverse cultural backgrounds and requires both intercultural competence and global management skills.

This revised fifth edition presents the latest theories, research, and practices in global management. It contains a rich assortment of management applications that feature the experiences of one hundred companies, plus fifty global managers from thirty different countries. The book is organized around a new Skills Development Model designed to enhance students' acquisition of global knowledge and competencies.

This book is designed for courses in cross-cultural and international management at both undergraduate and graduate levels.

About the Authors

Richard M. Steers is Professor Emeritus of Management and former Vice Provost for International Affairs at the University of Oregon. A Past President of the National Academy of Management, he has authored over two dozen books and numerous research articles on topics ranging from employee motivation and organizational behavior to cross-cultural management. He served as senior editor for the Journal of World Business, co-author of The Global Mindset (2007), and co-editor of the Cambridge Handbook of Culture, Organization, and Work (2009). He has lectured extensively and served as a visiting professor at Oxford University, Rotterdam School of Management/Erasmus University, Nyenrode Business University, Hanyang University, Yonsei University, University of California-Irvine, and the University of Cape Town.

Joyce S. Osland is the Lucas Endowed Professor Emerita of Global Leadership and former Executive Director of the Global Leadership Advancement Center at San Jose State University. She has authored over 170 books and publications, including Organizational Behavior: An Experiential Approach (David Kolb, et al., 2006). She is senior editor of Advances in Global Leadership (2020) and co-edited The SAGE Handbook of Contemporary Cross-Cultural Management (2020). Her many teaching awards include the Academy of Management's IMD Outstanding Educator Award. An expatriate for 14 years in seven countries, she has worked in international development, OD consulting, and taught at INCAE. She consults, trains, and lectures for various global organizations and doctoral programs.

Betina Szkudlarek is Professor of Management at the University of Sydney Business School and a Strategic Sustainability and Growth Consultant with the United Nations. Her core research interests lie at the intersection of cross-cultural management, international HRM, and the management of diversity. Her work on intercultural training, refugee workplace integration, expatriation, repatriation, and global leadership has been published widely in research journals and featured in the international press. She is the lead editor of The SAGE Handbook of Contemporary Cross-Cultural Management (2020) and a co-editor of Advances in Global Leadership (2020). She has lectured and trained across four continents and has worked with several multinational corporations and not-for-profits on developing intercultural competence and fostering global leadership excellence.